With the rapid spread of COVID-19 across the country, and increasing numbers of infected patients at hospitals, compliance and privacy teams are taking extra precautions to protect sensitive patient information. Here are some tips to ensure your organization is protecting patient privacy during the COVID-19 outbreak include:
1. Stay up-to-date on all announcements from the Department of Health and Human Services (HHS) Office for Civil Rights (OCR). While rules and regulations under the HIPAA Privacy Rules are still operable and enforceable, the OCR has released several waivers for the disclosure of Personal Health Information (PHI) during the COVID-19 crisis. Some of these include Enforcement Discretion for community-based testing sites, business associates, and telehealth services. These announcements are critical for compliance and privacy teams to ensure they are staying compliant during this time. It is important to continually check the OCR website for any new information, visit the OCR website here.
2. Daily tracking of COVID-19 patients. It is important to monitor accesses for all COVID-19 patients on a daily basis to ensure inappropriate accesses are found and mitigated in a timely manner.
3. Notify all employees to stay vigilant. During this pandemic, there has been an increase in cyberattacks on healthcare organizations. It is important for compliance and privacy teams to inform all employees of these risks, and communicate procedures to report suspicious activities. Scams have included calls from people claiming they work for the OCR, baiting healthcare employees to divulge PHI, phishing, and malware emails
Protecting patient information is always important, but during a pandemic, the significance of compliance and privacy teams within healthcare organizations becomes heightened. We hope these tips will help, and we thank you and all the employees at your organization for the work you have been doing to help during this time.